Questions about our services? Have a read of our FAQ’s below.
How do collections and deliveries work?
We work with you to arrange the most convenient time for you to have us arrive to collect your laundry. When you call to arrange a laundry collection, we ask when you’d like us to be there – we give you a two hour window and our driver will be there within those two hours.
Our service includes afternoon or late evening collections at no extra charge!
What are your collection and delivery times?
Our laundry collections & deliveries are Monday-Friday 1-4pm / 6-8pm.
Your laundry delivery is scheduled much in the same way as your collection – according your needs! This is usually arranged during your initial phone call with us but we are flexible if you need us to be.
Your Service Wash is returned to you folded and sorted according to type, size, age (if possible) and gender. Your Ironing and Dry Cleaning are returned hung or folded and bagged depending on your requirements.
Is there a minimum charge for the free collection & delivery service?
Yes, there is a minimum laundry service charge of £25 to qualify for our free Collection and Delivery Service within the Brighton & Hove area. A small delivery charge may apply for laundry collections and deliveries outside of Brighton & Hove – just ask us before you book a collection.
Which areas do you cover?
We mainly cover the Brighton, Hove and immediate surrounding areas from Lancing through to Peacehaven. We also aim to serve the whole Sussex area (subject to a minimum charge).
Locations our laundry service covers:
- Mile Oak
- Telscombe Cliffs
If your address is not listed here, please just give us a call to discuss possibilities.
Do I need to sort my articles before you pick them up?
Yes! We need to know if you require separation of certain dark, light or delicate garments. You can separate your load yourself or ask us to do it for you. Otherwise we will assume you are happy to have your load washed without separation.
Do I need to provide hangers for Ironing and Dry Cleaning?
No! Your clothes are delivered back hung or folded depending on your requirements.
Can I specify special instructions for my order?
Yes! We accommodate a great number of special requests ranging from special detergent options to the temperature of your wash and dry. In addition, we are happy to use a detergent that you may request for specialty items such as baby clothes.
Are there any items that you do not wash?
We will wash anything that you would normally wash. We advise that you segregate any items that specify “dry clean only”. If you have items that require dry cleaning simply tell us and we’ll take care of that for you separately. If you’re not sure if an item should be dry or wet cleaned simply ask and we’ll let you know how it should be handled.
Besides clothing, are there any other items that you can wash for me?
Absolutely! We will wash most large items, including: duvets, quilts, bedspreads, comforters, drapes, bath mats, jackets, table cloths, pillows, mattress protectors and small rugs.
Will my clothes be segregated from other orders?
Yes! Guaranteed! Each and every order is processed separately from all others. We have perfected a system that guarantees 100% segregation of each order. When your order arrives at our facility one employee is assigned to it from start to finish. That person is dedicated to your order from the time it arrives till packaging and does not start another until its finished.
Can you treat tough stains?
Yes! With our experienced staff and latest stain removal methods we do our best to get tough stains out of your clothing. Although we can’t guarantee success in every instance – we will endeavour to remove each and every stain.
Are you eco-friendly?
Yes! Our processes and procedures are designed to ensure that your items are perfectly cleaned with the environment in mind! We only use phosphate-free detergents and our facility is equipped with state of the art, modern, super high-efficiency washers and dryers that are much more efficient than even the highest-end home washers and dryers. In addition, our facility filters every drop of ‘grey’ water of lint before it returns to the city’s water system.
Have more questions?
Please call or email, and we’ll be happy to answer any more questions you might have.
Tel: 01273 388 388
Mob: 07818 038 933