How does our laundry service work?
How do laundry collections and deliveries work?
We work with you to arrange the most convenient time for you to have us arrive to collect your laundry. When you call to arrange a laundry collection, we ask when you’d like us to be there – we give you a two hour window and our driver will be there within those two hours.
Our service includes afternoon or late evening collections at no extra charge!
What are your collection and delivery times?
Our laundry collections & deliveries are Monday-Friday 1-4pm / 6-8pm.
Your laundry delivery is scheduled much in the same way as your collection – according to your needs! This is usually arranged during your initial phone call with us but we are flexible if you need us to be.
Your Service Wash is returned to you folded and sorted according to type, size, age (if possible) and gender. Your Ironing and Dry Cleaning are returned hung or folded and bagged depending on your requirements.
Is there a minimum charge for the free collection & delivery service?
Yes, there is a minimum laundry service charge of £25 to qualify for our free laundry Collection and Delivery Service within the Brighton & Hove area. A small delivery charge may apply for laundry collections and deliveries outside of Brighton & Hove – just ask us before you book a collection.
Which areas do you cover?
Our laundry collection and delivery service mainly covers the Brighton, Hove and immediate surrounding areas from Lancing through to Peacehaven. We also aim to serve the whole Sussex area (subject to a minimum charge).
Locations our laundry service covers:
- Mile Oak
- Telscombe Cliffs
If your address is not listed here, please just give us a call to discuss possibilities. Anyone is welcome to visit us at our launderette in Portslade and arrange a collection service.
Do I need to sort my laundry items before you pick them up?
Yes! We need to know if you require separation of certain dark, light or delicate garments. You can separate your load yourself or ask us to do it for you. Otherwise we will assume you are happy to have your load washed without separation.
Do I need to provide hangers for Ironing and Dry Cleaning?
No! Your clothes are delivered back hung or folded depending on your requirements.
Can I specify special instructions for my order?
Yes! We accommodate a great number of special requests ranging from special detergent options to the temperature of your wash and dry. In addition, we are happy to use a detergent that you may request for specialty items such as baby clothes.
Are there any items that you do not wash?
We will wash anything that you would normally wash. We advise that you segregate any items that specify “dry clean only”. If you have items that require dry cleaning simply tell us and we’ll take care of that for you separately. If you’re not sure if an item should be dry or wet cleaned simply ask and we’ll let you know how it should be handled.
Besides clothing, are there any other items that you can wash for me?
Absolutely! We will wash most large items, including: duvets, quilts, bedspreads, comforters, drapes, bath mats, jackets, table cloths, pillows, mattress protectors and small rugs.
Will my clothes be segregated from other orders?
Yes! Guaranteed! Each and every laundry order is processed separately from all others. We have perfected a system that guarantees 100% segregation of each order. When your order arrives at our launderette, one employee is assigned to it from start to finish. That person is dedicated to your order from the time it arrives until packaging and does not start another until its finished.
Can you treat tough stains?
Yes! With our experienced staff and latest stain removal methods we do our best to get tough stains out of your clothing. Although we can’t guarantee success in every instance – we will endeavour to remove each and every stain.
Is your launderette eco-friendly?
Yes! Our processes and procedures are designed to ensure that your items are perfectly cleaned with the environment in mind! We only use phosphate-free washing detergents and our facility is equipped with state of the art, modern, super high-efficiency washers and dryers that are much more efficient than even the highest-end home washers and dryers. In addition, our facility filters every drop of ‘grey’ water of lint before it returns to the city’s water system. You can feel confident that we take our environmental responsibility seriously and always endeavour to provide an eco-friendly laundry service.
Do you still operate during covid-19?
Yes, we are still operating our laundry and dry cleaning service during the covid-19 restrictions. We offer a free collection and delivery service for orders over £25, or for a small delivery charge for smaller orders.
All of our washes have a 70 degree option, which is hot enough to kill any bacteria. We are sanitising our machines and equipment daily, and we are spraying down our delivery van before and after each round.
How do I set up a regular laundry collection?
It’s easy to set up a regular laundry collection and delivery slot with us. Just let us know when you speak to us which days and times you would like and we can set it up on a regular basis. If you want to change it, just let us know. It’s really as simple as that.
I have an item that is not on your prices or laundry services list
If you have an item you need us to wash, iron or dry clean and it is not on our prices or services page, just let us know. We really can clean most items and the list on our website is not exhaustive, so please just ask. It may well prompt us to list it on the website for customers to see in future.
What do I do if I have allergies or need to use specific detergents?
We often have customers with allergies or specific washing detergents they would prefer us to use. We try to accommodate any special requirements for eg. non bio detergents for sensitive skin or baby clothes.
How do I get my laundry items ready for collection?
If this is your first laundry order with us, you can put your laundry or dry cleaning into any bag you prefer. We will return your order in our blue laundry bags which will be yours to keep for future collections. Alternatively you can ask us to supply our blue bags when collecting from you and you can put your laundry straight into them when we collect.
Do you provide laundry services to care homes?
Yes, we are proud laundry service providers to local nursing and care homes in Brighton & Hove and the surrounding areas. Please get in touch to discuss your requirements.
Do dry cleaners clean pillows?
Yes, we wash pillows! We can clean both feather pillows and polyester pillows. Our launderette provides a full duvet washing service that includes pillows, sleeping bags and duvets of all sizes. In fact, it is recommended to wash your duvets and pillows every three months.
Have more questions?
Please call or email, and we’ll be happy to answer any more questions you might have.
Tel: 01273 388 388
Mob: 07818 038 933
Request a Callback
We’re happy to answer any questions you have or provide you with a quote. Please call or send us a message. We will be back in touch shortly.
St George’s Laundry services,
86-87 Station Rd (also known as Boundary Road), Portslade, Brighton BN41 1DF
01273 388 388